Question 1

How do I choose a photobook?

Accepted Answer

What types of covers are available? • Softcover photobooks — Ideal for travel photos, everyday moments, and as a lightweight, delightful gift for friends. • Hardcover photobooks — A more durable and premium option, perfect for preserving special and significant events so your memories last for years. For more details, see: How to Choose a Photobook Size

Question 2

How many photos can fit in a photobook?

Accepted Answer

We print books in various page counts: 24, 30, 32, 48, and 96 pages. If you want one photo per page, the number of photos equals the number of pages. If you want text or collages, the capacity is: For example: • 48-page book holds 48–60 photos, with text: 40–60. • 32-page book holds 32–40 photos, with text: 30–40. • 96-page book holds 96–120 photos, with text: 90–120. • 96-page large book holds 96–140 photos, with text: 90–140. • 30-page book holds 30–35 photos, one photo is used for the cover. • 24-page book holds 24–29 photos, one photo is used for the cover. These are the recommended photo quantities for each book. For more details, see: Photobook Pricing & Options

Question 3

How do I add photos?

Accepted Answer

1. Click the "Upload Photos" button 2. Upload photos, arrange them in your preferred order, add titles or text inserts. For a detailed guide, see: How to Order a Photobook

Question 4

Which photo formats can be uploaded?

Accepted Answer

• On QARTA you can upload any photo in JPG, JPEG, PNG, HEIC or DNG.
This can be both professional photographer's work and smartphone shots.

• Photos can be arranged in various templates: full page, half page, etc. Each template has its own requirements, but generally, original photos taken with a phone or camera fit without problems.

• If an uploaded photo is low quality, you will see a warning sign about quality — in such cases, it's better to replace the photo with a higher quality file.

• Please note: Photos downloaded from social networks or messengers are often smaller in size than originals taken with a camera. Therefore, it's better to upload source files.

Question 5

How do I transfer printed photos to the photobook?

Accepted Answer

If you have only printed photos, you can scan them using your phone. When scanning photos, it is important to select the brightest location in your room, such as a window sill or a balcony.

Question 6

How does the designer service work?

Accepted Answer

1. Choose a photobook. 2. Click the "Upload Photos" button. 3. Upload photos, arrange them in your preferred order, add titles or text inserts. Within 1 or 2 business days, our designer will create a mockup. You will receive an email notification with a link to the digital version of the photobook, where you can review it and provide feedback. For a detailed guide, see: How to Create a Photobook (Service Mode)

Question 7

When does the photobook printing process begin?

Accepted Answer

The order printing process begins after you confirm the digital version. The order goes into "pending" status and will not be printed if you do not confirm the electronic version. If printing deadlines are important to you, please ask all questions before placing your order, our support team will help you. For more details, see: How to Track Your Order

Question 8

Where is my order?

Accepted Answer

You can track your order status at any time: 1. Sign in to your account 2. Go to "My Orders" 3. Click on your order to view its current status Order stages: • Order Received — We've confirmed your order • Design Review — Our team is reviewing your design • Printing — Your order is being printed • Shipped — On its way to you • Delivered — Successfully delivered You'll receive email updates at each stage. For more details, see: How to Track Your Order

Question 9

How long does printing and delivery take?

Accepted Answer

All products are printed in minimal time. We print orders on business days, excluding Saturday and Sunday. Printing period: 3-4 business days Printing time does not include delivery. Delivery in Tbilisi: 1-2 business days. In Batumi, Telavi, Zugdidi and Kutaisi: 2-3 business days. For more details, see: Delivery Options & Timelines

Question 10

How much does delivery cost?

Accepted Answer

Delivery pricing: • Tbilisi — Free delivery (1-2 business days) • Batumi, Kutaisi, Zugdidi, Telavi — 10 GEL (2-3 business days) • Other regions — 10 GEL (2-4 business days) Delivery is made by our courier partners. You'll receive a notification when your order is on its way. For more details, see: Delivery Options & Timelines

Question 11

Can I pick up my order?

Accepted Answer

If you need to receive your order urgently, you can pick it up yourself. For this, it is necessary to contact us in advance to agree on a specific time. Address: 14 Merab Kostava St, Tbilisi, 0108, Georgia For more details, see: Delivery Options & Timelines

Question 12

How does delivery work?

Accepted Answer

In Tbilisi, delivery is made from 14:00 to 22:00 through the company Deliverers.

In regions, delivery is made from 10:00 to 20:00 through the company ONWAY.

After the order is handed over to the courier, you will receive an SMS & email notification.

When arriving at the address you specified, the courier will contact you.

Question 13

Can I change my delivery address?

Accepted Answer

We provide order delivery through courier services such as Deliverers and Onway. You can change the delivery details before your package is handed over to the courier. Contact the support team to change the address.

Question 14

What payment methods do you accept?

Accepted Answer

We accept the following payment methods: • VISA • MasterCard • Apple Pay • Google Pay All payments are processed securely through our payment gateway. Your card details are encrypted and never stored on our servers. For a step-by-step checkout guide, see: How to Check Out & Pay

Question 15

How is my photobook printed?

Accepted Answer

For the production of our products, we use only high-quality materials so they can bring you joy for many years. Your photos are printed on smooth white paper and covered with matte lamination.

We use digital printing and production processes are fully automated, which ensures maximum speed and confidentiality of your photos and data. Our printing method guarantees that you will receive a product that will be executed with the best quality worthy of your memories.

Digital printing is an ideal technology for photobooks, which ensures color accuracy, photo detail, and fast production. However, this method has its strengths and weaknesses, which are important to know when making a decision.

The files required for digital printing must be high quality. Low-resolution photos may be printed with low detail or weak color rendering.

Question 16

Can I use phone photos?

Accepted Answer

Often asked: Is it possible to print photos taken with a mobile phone? Will they turn out good enough quality? The answer is — yes, it is possible!

Modern smartphones are equipped with high-resolution cameras, which allow you to create high-quality and detailed photos.

Question 17

Can I use film photos?

Accepted Answer

Photos taken with a film camera also look good in photobooks, like photos taken with a digital camera or mobile phone. However, it is important to consider a few issues

Film photos often have a Grain Effect, therefore, when printing such photos, a certain texture may appear, which differs from digital photos.

Additionally, it is recommended that film photo scanning be performed at high resolution to preserve the quality and details of the photos that may be lost during the printing process.

FAQ