How to Place an Order

This step-by-step guide will walk you through the entire ordering process at QARTA.

Step 1: Choose Your Photobook

1. Navigate to the Photobooks page
2. Browse available options:
   • Sizes: A4, A5, Square formats
   • Paper Quality: Premium matte or glossy finish
   • Binding: Hardcover or softcover options
3. Click on a product to view full details
4. Click "Create Photobook" or "Start Designing"

Step 2: Upload Your Photos

From Computer

1. Click the "Upload Photos" button
2. Select multiple photos (you can select many at once)
3. Wait for the upload to complete
4. Photos are automatically saved to your gallery

From Gallery

• If you've previously uploaded photos, access them from your gallery
• Select photos you want to use
• Add them to your current project

Photo Requirements

• Minimum resolution: 1MB per photo
• Recommended: 2MB+ for full-page prints
• Formats accepted: JPG, PNG, HEIC
• Maximum file size: 50MB per photo

Step 3: Design Your Photobook

Using the Editor

1. Add Pages: Click "+" to add more pages
2. Choose Layouts: Select from pre-designed templates
3. Drag & Drop: Place photos in your desired positions
4. Add Text: Include captions, dates, or descriptions
5. Customize: Adjust colors, backgrounds, and borders

Editor Tips

• Use the zoom tool to check image quality
• Preview your design before ordering
• Save your progress frequently (auto-save is enabled)
• You can edit your project later from your account

Step 4: Add to Cart

1. Review your photobook design
2. Click "Add to Cart"
3. Choose quantity (order multiple copies if needed)
4. Continue shopping or proceed to checkout

Step 5: Checkout

Review Your Order

• Verify all items in your cart
• Check quantities and prices
• Apply any promo codes you have

Enter Shipping Information

• Full Name: Recipient's name
• Phone Number: For delivery coordination
• Address: Complete street address
• City: Select from dropdown
• Notes: Any special delivery instructions (optional)

Select Delivery Option

• Standard Delivery: 5-7 business days (Free for orders over 50 GEL)
• Express Delivery: 2-3 business days (+15 GEL)

Choose Payment Method

We accept:

• Visa/Mastercard credit/debit cards
• TBC Bank cards
• Bank of Georgia cards
• Online banking

All payments are processed securely through our payment partner.

Step 6: Confirm & Pay

1. Review all details one final time
2. Accept terms and conditions
3. Click "Place Order"
4. Complete payment
5. You'll receive an order confirmation email

After Ordering

Order Confirmation

• Confirmation email sent immediately
• Includes order number and details
• Track your order status in your account

Production Timeline

• Design review: 1 business day
• Printing: 2-3 business days
• Quality check: 1 business day
• Shipping: According to selected option

Tracking Your Order

1. Log into your account
2. Go to "My Orders"
3. Click on your order to see current status
4. You'll receive updates via email

Need Changes?

Before Production Starts

• Contact us within 2 hours of ordering
• Email hi@qarta.ge with your order number
• Changes may be possible if production hasn't started

After Production Starts

• Orders cannot be modified once in production
• You can place a new order with corrections
• Check our return policy for more information

Common Issues

Payment Failed

• Check your card details
• Ensure sufficient funds
• Try a different card
• Contact your bank if issues persist

Photos Not Uploading

• Check your internet connection
• Try a different browser
• Reduce file sizes if very large
• Contact support if problem continues

Can't Find My Order

• Check your email for confirmation
• Log into your account and check "My Orders"
• Search your email for "QARTA" or "order confirmation"
• Contact support with your email address

Tips for a Smooth Order

1. ✅ Review before ordering: Check all pages carefully
2. ✅ High-quality photos: Use the best resolution available
3. ✅ Double-check text: Spelling and grammar
4. ✅ Verify shipping: Ensure address is correct
5. ✅ Save contact info: Provide accurate phone number

Need Help?

If you encounter any issues during ordering:

• 📧 Email: hi@qarta.ge
• 💬 Live Chat: Available on our website
• 📱 Phone: Check our contact page
• ⏰ Support Hours: Monday-Friday, 10:00-18:00

Related Articles

• Getting Started with QARTA
• Photo Requirements & Best Practices
• Shipping Information
• Account Management