Shipping Information

Everything you need to know about delivery times, costs, and tracking your QARTA order.

Delivery Options

Standard Delivery

• Duration: 5-7 business days
• Cost: Free for orders over 50 GEL
• Cost: 10 GEL for orders under 50 GEL
• Coverage: All major cities in Georgia
• Tracking: Available via your account

Express Delivery

• Duration: 2-3 business days
• Cost: 15 GEL (all orders)
• Coverage: Tbilisi and major cities
• Tracking: Real-time updates available
• Priority: Expedited processing and shipping

Delivery Areas

Tbilisi

• All districts covered
• Multiple daily delivery slots
• Express delivery available
• Same-day delivery (coming soon)

Major Cities

Cities with standard and express delivery:

• Batumi
• Kutaisi
• Rustavi
• Gori
• Zugdidi
• Poti
• Telavi

Other Regions

• Standard delivery available nationwide
• Express delivery limited to major cities
• Remote areas may require additional 1-2 days
• Contact us for specific location inquiries

Production & Shipping Timeline

Complete Timeline

Total Timeline

• Standard: 7-10 business days from order
• Express: 5-7 business days from order

What Counts as Business Days?

• Monday through Friday
• Excludes weekends and public holidays
• Orders placed after 3 PM processed next business day

Tracking Your Order

Order Status Updates

1. Order Received

   • Confirmation email sent
   • Order number assigned
   • Payment confirmed

2. In Production

   • Design review completed
   • Printing in progress
   • Estimated completion date provided

3. Quality Check

   • Final inspection
   • Packaging preparation
   • Ready for shipping

4. Shipped

   • Tracking number provided
   • Carrier information shared
   • Expected delivery date given

5. Delivered

   • Delivered to address
   • Signature confirmation (if required)
   • Delivery photo (optional)

How to Track

1. Via Your Account

   • Log into your account
   • Go to "My Orders"
   • Click on order number
   • View current status

2. Via Email

   • Check order confirmation email
   • Click tracking link when provided
   • Updates sent automatically

3. Via Tracking Number

   • Find tracking number in email or account
   • Use carrier's tracking website
   • Real-time updates available

Delivery Details

What to Expect

Before Delivery:

• SMS/call from courier
• Confirmation of delivery time
• Option to reschedule if needed

During Delivery:

• Courier arrives at scheduled time
• Package inspection allowed
• Signature may be required

After Delivery:

• Confirmation email sent
• You can leave a review
• Keep packaging for returns (if needed)

Delivery Requirements

• Someone must be present: Signature may be required
• Valid phone number: For courier coordination
• Accurate address: Include apartment/office number
• Delivery notes: Add special instructions if needed

Shipping Costs

Standard Delivery Pricing

Express Delivery Pricing

• Flat rate: 15 GEL for all orders
• No minimum: Available regardless of order value
• Priority processing: Faster production and shipping

Special Offers

• Free shipping promotions: Check for seasonal offers
• Bulk orders: Contact us for special rates
• Corporate accounts: Custom delivery arrangements

Common Questions

Can I change my delivery address after ordering?

Before shipping:

• Contact us immediately at hi@qarta.ge
• Include your order number
• Provide new address details
• Changes possible if not yet shipped

After shipping:

• Address change not possible
• Contact carrier to attempt rerouting
• Additional fees may apply

What if I'm not home during delivery?

Options:

1. Reschedule: Contact courier to arrange new time
2. Alternative recipient: Someone else can receive with your permission
3. Pickup point: Some carriers offer pickup location option
4. Leave in safe location: Add delivery notes with instructions

Do you deliver to offices/businesses?

Yes!

• Provide office address and floor/suite number
• Include company name
• Add reception/contact person in notes
• Provide direct phone number

Can I track my courier in real-time?

For express delivery:

• Real-time tracking available
• SMS updates when courier is nearby
• Estimated arrival time provided

For standard delivery:

• Status updates at key milestones
• Final notification before delivery
• Contact information for courier

Delivery Issues

Delayed Delivery

If your order is delayed:

1. Check tracking for latest updates
2. Verify estimated delivery date
3. Contact us if beyond expected date
4. We'll investigate with carrier

Compensation:

• Significant delays may qualify for refund
• Contact support to discuss options

Damaged Package

If package arrives damaged:

1. Don't accept delivery if obviously damaged
2. Take photos of damage
3. Contact us immediately at hi@qarta.ge
4. Keep all packaging for inspection

We'll arrange:

• Free replacement
• Return pickup
• Full refund if preferred

Failed Delivery Attempt

If courier couldn't deliver:

1. Check SMS/email for courier message
2. Contact courier to reschedule
3. Arrange pickup if preferred
4. Update delivery instructions if needed

Redelivery:

• Usually free for first reattempt
• Additional fees may apply for multiple attempts

Lost Package

Very rare, but if package is lost:

1. Report to us within 48 hours of expected delivery
2. We'll investigate with carrier
3. Full refund or free replacement offered
4. Processing time: 5-7 business days

International Shipping

Currently:

• ❌ International shipping not yet available
• 🇬🇪 Georgia delivery only
• 🚀 International coming soon

Stay updated:

• Subscribe to newsletter for announcements
• Follow us on social media
• Check website for updates

Returns & Exchanges

For information about returns:

• See our Terms & Conditions
• Contact support for return authorization
• Return shipping costs depend on reason

Contact Support

Need help with shipping?

📧 Email: hi@qarta.ge 💬 Chat: Available on website 📱 Phone: Coming soon ⏰ Hours: Monday-Friday, 10:00-18:00

Please include:

• Order number
• Tracking number
• Issue description
• Your contact information

Related Articles

• How to Place an Order
• Account Management
• Getting Started