Our Print Quality Guarantee
If your book arrives with a printing or binding defect, we make it right.
What we cover
- Printing defects: colour faults, streaks, smudges or missing ink that are not in your photos
- Binding defects: loose pages, a broken spine, a cover that is coming away
- Damage in delivery: crushed corners or pages damaged in the parcel
- A book that does not match what you ordered (wrong size, cover or page count)
How it works
Report the problem within 14 days of delivery with clear photos, and we arrange a free reprint or a refund, without further formalities.
- Email hi@qarta.ge or write to us in chat
- Include your order number
- Attach clear photos of the defect
- Tell us whether you prefer a reprint or a refund
We reply within 5 business days. Please keep the book until we have resolved it; if we need it back, we pay for the return.
What we cannot cover
- Spelling or text mistakes in your design
- Low-resolution photos you uploaded (the editor warns you about these before you order)
- Photos that print exactly as they look in your files
This guarantee is in addition to your statutory rights under Georgian consumer law. See our Terms & Conditions, section 10, for the full policy.