How to Track Your Order
Stay updated on your photobook order from production to delivery.
Order Statuses
Your order goes through these stages:
| Status | What It Means | Typical Duration |
|---|---|---|
| Pending | Order received, awaiting processing | < 1 day |
| Processing | Design review and preparation | 1 business day |
| Printing | Your photobook is being printed | 2-3 business days |
| Quality Check | Final inspection before shipping | 1 business day |
| Shipped | On its way to you | 2-3 business days |
| Delivered | Successfully delivered | — |
How to Check Your Order Status
1. Go to Your Orders
- Click the profile icon in the navigation bar
- Navigate to Orders
- You'll see a list of all your orders
2. View Order Details
- Click on an order to expand its details
- See the current status and timeline
- View the items in your order
Email Notifications
You'll receive email updates at key stages:
- Order confirmation — Immediately after placing your order
- Shipped — When your order is dispatched with tracking information
- Delivered — Confirmation of successful delivery
Estimated Timeline
Standard Order
| Stage | Duration |
|---|---|
| Processing & Review | 1 day |
| Printing | 2-3 days |
| Quality Check | 1 day |
| Shipping | 2-3 days |
| Total | 6-8 business days |
Common Questions
My order has been "Processing" for a while — is something wrong?
- Processing typically takes 1 business day. If it's been longer than 2 business days, contact us at hi@qarta.ge.
Can I change my delivery address after ordering?
- Contact us at hi@qarta.ge within 2 hours of placing your order. We cannot change the address once the order has shipped.
What if my order is damaged during delivery?
- Contact us at hi@qarta.ge with your order number and photos of the damage. We'll arrange a replacement.
Need help? Contact hi@qarta.ge